Navigate to Security & Privacy > Privacy.Privacy settings on the latest versions of macOS require the following permissions to be enabled in order to get the best Speaker experience on the Hopin platform: That’s why we also recommend opening the event in Incognito mode (Command+Shift+N) on Chrome or Private tab (Command+Shift+P) on Firefox. Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements. Here, uncheck 'Default settings' and click Allow next to your microphone and camera settings. If it doesn't appear that way on your system please click the padlock icon then Connection secureĬlick on the Permissions tab. Do not select the 'Remember this decision' tick-box, if you have multiple cameras and microphones and want the flexibility to change this accordingly as and when required. Note: Select the 'Remember this decision' tick-box, if you want Firefox to remember your choices for next time.

Click on the padlock icon next to the URL.Check if your browser page is not mutedĪllow camera and microphone in a web browser Chrome.In your sound settings, make sure the correct output is selected.Check the volume on your speakers and in your Mac settings.Zoom, Microsoft Teams, etc, close the program. If you have any other open programs that may be using your microphone or camera e.g. Close other programs that may be using your microphone and camera In Hopin, you will be prompted to select your Microphone and Camera device so that people can hear and see you at the event, but if you are unable to select your options, it is probably because you need to give browser permissions for Hopin to access your devices or you need to update your browser version.įirst, please be sure that you are using Chrome (preferred) or Firefox (backup) and that it is up to date. If that doesn't work, ensure no other open programs are using your camera and microphone, and give the browser permissions to access your camera and microphone.

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